Refund policy

Refund Policy

At ESSĒN The Formula, we are committed to delivering high-quality products that meet our standards of excellence. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been processed and shipped.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@xn—essntheformula-d2d.com with:

• Your order number
• Clear photos of the item(s) and packaging

Once reviewed, we will determine eligibility for a replacement or store credit at our discretion.

Order Changes & Cancellations

Orders cannot be modified or canceled once they have been placed. Please ensure all information is correct before completing your purchase.

Allergy & Sensitivity Disclaimer

Customers are responsible for reviewing product ingredients prior to purchase. ESSĒN The Formula is not liable for any allergic reactions or sensitivities. We recommend performing a patch test before full use.

By completing a purchase on our website, you acknowledge and agree to this policy.